Following the Government announcement, from midnight on 26th December, once again we closed the doors of our restaurant, pub and accommodation.
Our teams are working hard behind the scenes to contact guests regarding bookings. Rest assured; no cancellation charges will be applied for any bookings affected by the change in government legislation.
To help us manage accommodation bookings or restaurant reservations promptly, please email the team quoting your order reference number on firstname.lastname@example.org. Please keep an eye on our social media and website for updates.
We look forward to welcoming you back soon.
For further information, please see the Frequently Asked Questions below.
Frequently Asked Questions
Are you open?
The Wild Rabbit takeaway is open. Click here for our menu.
Orders must be placed and paid for in advance, at least one hour prior to booking. To place your order or to enquire about our menu, please contact the team by email email@example.com or by telephone 01608 658389.
Our accommodation, Dining Room, Bar and Private Dining Room are temporarily closed as of 26th December.
Our Guest Services team are available to assist with future bookings or date changes for those who cannot visit as planned.
Are there any restrictions for people wishing to visit The Wild Rabbit?
Our accommodation, terraces, Pub and Dining Room closed as of 26th December in accordance with government guidelines.
Am I allowed to stay at The Wild Rabbit during lockdown?
The Wild Rabbit will review requests to stay on a case-by-case basis, adhering to Government legislation outlining exemptions to the closure of guest accommodation.
We will require you to provide full details of your request to stay; including preferred dates, the number of guests and supporting documentation to be emailed to firstname.lastname@example.org.
The team will arrange a call to discuss your request.
For further information on the Government legislation, click here.
What is your accommodation cancellation policy?
All accommodation bookings can be cancelled or transferred up to 72 hours prior to arrival.
If you need to cancel your booking within 72 hours of arrival for COVID-19 related reasons, we can transfer your booking to another suitable date, however rates may differ between dates.
Click here for our full booking terms and conditions. We shall continue to apply discretion and flexibility to ensure that you feel confident in planning your stay with us.
What food hygiene procedures do you have in place?
Our teams continue to follow existing food hygiene guidance provided by the Food Standards Agency as a minimum requirement. Our kitchen maintains its SALSA (Safe and Local Supplier Approval) status and our third-party suppliers are all safety assessed and approved. We continue to maintain a 5-star Health and Safety rating from the Environmental Health Office. We strictly adhere to advice and updates from Public Health England. In addition, our front and back of house teams have all received health and safety training specific to Covid-19.
What is the risk of transferring the virus from person-to-foods / catching COVID-19 from food?
According to food safety agencies in the EU, it is very unlikely that you can catch COVID-19 from handling food. There is currently no evidence that food is a likely source or route of transmission of the virus.
The World Health Organization similarly advises that the likelihood of an infected person contaminating commercial goods is low. The risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also very low.
As is the case for any contact surface contaminated by an infected person, be it a door handle or another surface, food could lead to indirect contamination through touching. This is why everybody should continue to follow the recommendations of public health authorities on the washing of hands.
What measures are being taken to clean the restaurant, bar, cottages and rooms?
We continue to clean and sanitise our restaurant, bar, cottages, rooms and public spaces regularly and thoroughly, in line with current advice, environmental controls and our existing food hygiene practices. Viruses like COVID-19 are easily killed by routine cleaning procedures such as ours.
Along with following the government guidelines, The Wild Rabbit has also signed and committed to the Sawday’s Clean and Safe Charter.
What measures are being taken to keep the preparation and cooking of food safe?
There are already strict hygiene rules around the production of food in this country, which all food businesses must follow.
These existing hygiene controls are designed to prevent contamination of food by any pathogens, including contamination by the virus responsible for COVID-19.
What are your staff doing to keep themselves and others safe?
We have conducted comprehensive Risk Assessments at The Wild Rabbit. You can view our Risk Assessment document here.
All of our staff have access to hand washing facilities and are encouraged to wash their hands thoroughly and often – this is key as the government continues to confirm that hand washing is the single best control measure to prevent contamination.
We have invested in hand sanitisers as additional safeguarding measures.
Our staff are required to follow an illness reporting procedure should they have any symptoms, in line with industry standards.
Our team is working hard to follow important safety guidelines, we ask that you work with our team during these times. Thank you.
If you would like to speak to a manager for any reason, please call 01608 658389.