Conditions of Booking
These are the terms and conditions which apply when you wish to hire our Accommodation and whether you use our online reservation service or telephone booking.These terms may change from time to time so please review them each time you wish to hire our Accommodation. The terms and conditions applying shall be those in place on the date that you make your request to book.
1.1 Please check that the details of your Reservation Request are complete and accurate before you fully submit. The Wild Rabbit will not be liable for any delay or non-performance if you provide us with incorrect information.
1.2 The Wild Rabbit will confirm our acceptance of your Reservation Request by sending you a booking confirmation email to the email address that you provide during the reservation process. The Booking is then in force. The Wild Rabbit reserves the right to refuse any Reservation Request at its discretion without reason.
1.3 You or any of your Guests must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Accommodation either on its own or as part of a combined offer. The Wild Rabbit will not honour any reservations made in this way and do not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at the Wild Rabbit you should contact the Wild Rabbit team directly on 01608 658389 or firstname.lastname@example.org.
1.5 Although The Wild Rabbit will try to accommodate special requests, all Accommodation is subject to availability.
1.6 For information as to suitability of Accommodation for Guests with disabilities please view our Accessibility Statement here.
2.1 Charges for the hire of the Accommodation and any other goods and services to be provided by The Wild Rabbit include VAT (at the rate in force at the date of the Reservation Request) and shall be in accordance with a scale of charges provided by The Wild Rabbit from time to time. When you make a Reservation Request you will be given a total price for the Accommodation and the Booking Dates you have requested. The Wild Rabbit reserves the right to review the charges from time to time but undertakes to honour all Bookings at the charge quoted at the time of Booking.
2.2 The Wild Rabbit requires full payment of the charges at the time of making your Reservation Request. Payment may be made by any of the following card payments: Visa, MasterCard or Amex. In the event that your Reservation Request is not confirmed to a Booking a full refund will be given.
- Cancellation & Charges
3.1 In the event that you cancel a Booking, The Wild Rabbit reserves the right to impose cancellation charges. Accordingly if you cancel a Booking:
3.1.1 three (3) days or more prior to the first Booking Date of the Booking the full amount paid shall be refunded;
3.1.2 two (2) days prior to the first Booking Date of the Booking the Wild Rabbit will work with you to move the Booking to an alternative date (subject to any additional charges that may apply resulting from the alternative Booking Dates chosen) or the full Booking charge shall remain payable and no amount shall be refunded;
3.1.3 less than two (2) days prior to the Booking Date no amount shall be refunded.
3.2 Cancellations or alterations should be communicated to The Wild Rabbit team directly on 01608 658389 or email@example.com and The Wild Rabbit will do our best to accommodate your requirements subject to the cancellation charges above.
3.3 The Wild Rabbit do not operate or offer an insurance policy for cancellations. You may wish to take out your own insurance for such purposes.
- Check In & Check Out
4.1 Check-in and check-out times are as follows:
Room Check-In: from 3pm to 10pm
Room Departure: by 11am on the final morning of your stay
Cottage Check-In: from 4pm to 10pm
Cottage Departure: by 11am on the final morning of your stay
4.2 If you expect to arrive considerably late in the evening then please let the Accommodation team know in advance so The Wild Rabbit know when to expect you.
4.3 You may be asked to provide proof of identity and nationality upon check-in.
- Number of Guests
5.1 Each Accommodation has a maximum number of permitted Guests as detailed on the website. The number of persons attending the Accommodation shall not exceed the number of Guests agreed at the time of Booking.
- Use of Accommodation
6.1 You shall ensure that use of the Accommodation is conducted in an orderly fashion without causing a nuisance and in full compliance with any directions of The Wild Rabbit as may be made known through instructions in the welcome book or within the Accommodation or as you may be informed by The Wild Rabbit team.
6.2 All fire exits and passageways shall be kept free from obstruction at all times and no fire appliances shall be removed or tampered with in any way.
6.3 Smoking (including e-cigarettes) is not permitted anywhere within the Accommodation.
6.4 Guests are required to take all reasonable precautions to ensure that no damage occurs to the Accommodation, its finishes, fittings, furniture and contents or any other property at The Wild Rabbit and that the Accommodation is left in a clean and tidy condition at the end of the Booking. In the event of damage or the Accommodation requiring extra cleaning beyond that reasonably expected, The Wild Rabbit may at its own option have such damage repaired or damaged items replaced or repaired or obtain extra cleaning services and charge you for the cost.
6.5 All linen is provided including dressing gowns and towels. Should linen or dressing gowns be removed from the Accommodations you will be liable to pay on demand the amount required to made good or remedy.
6.6 Due to the Accommodations close proximity to one another, The Wild Rabbit kindly ask that noise in the evening is kept to a minimum, with no disturbance after 11pm.
- Car Parking
Car parking is on a first come first served basis. Additional car parking spaces can also be found in the village. Please be mindful not to block the bus stops and access to the village store. Parking is at your own risk.
8.1 Assistance dogs are permitted without charge.
8.2 Dogs are allowed in the bar area, but only assistance dogs are allowed in the restaurant.
- The Restaurant
9.1 The Restaurant is open Wednesday to Sunday inclusive for lunch and dinner. The Wild Rabbit recommend that a reservation is made to avoid disappointment.
9.2 In order to secure any reservation The Wild Rabbit do ask for credit card details.
9.3 If the reservation is for seven (7) or more people or for busy periods than a deposit determined by The Wild Rabbit may also be required to secure the reservation.
9.4 In the event that the reservation is cancelled less than 24 hours prior to your booking The Wild Rabbit shall reserve the right to impose a cancellation charge of £30 per person, should the Wild Rabbit be unable to sell the table to other diners.
- Your Property
10.1 The Wild Rabbit cannot accept responsibility for any of your or the Guests property and shall not be liable for any loss or damage to property brought to the Accommodation or Restaurant or left behind including any car or other vehicle.
10.2 In the event that property is left behind on departure and these are recovered by the Accommodation team then The Wild Rabbit can arrange for these to be returned, to a UK address only, by secure signed for post at a charge of £8.
- Termination by The Wild Rabbit
11.1 The Wild Rabbit may at any time cancel the Booking or refuse you and your Guests the right to use the Accommodation(s) during the Booking Date(s) by giving you written notice (including email) in the event of you or any Guest failing to perform any of the obligations contained within these terms and conditions.
11.2 In the event that The Wild Rabbit cancels the Booking or refuses the right to use pursuant to Condition 11.1 above, The Wild Rabbit shall be under no obligation or liability whatsoever to you or any Guest, and neither you nor any Guest shall make any claim whatsoever against The Wild Rabbit in relation to the Booking.
11.3 The Wild Rabbit reserves the right to close the Accommodation and to cancel or interrupt any Booking without notice and without any liability legal or otherwise to you or any person affected by such a cancellation (such as any Guest) in the event of war, riot, state of emergency, act of God, fire, flood, civil commotion or where any member of the public is at risk or thought to be at risk, strike (whether official or not), accident, failure of electricity or gas or any other service to the Accommodation, however caused, or for any other reason whatsoever outside the control of The Wild Rabbit whereby The Wild Rabbit is unable to perform its obligations.
11.4 In the event that The Wild Rabbit cancels or interrupts a Booking pursuant to clause 11.3 The Wild Rabbit shall let you know as soon as possible and The Wild Rabbit shall refund in full amount paid by you to The Wild Rabbit. This shall be the full liability of The Wild Rabbit in this circumstance. In no event shall The Wild Rabbit be liable for consequential damages of any nature for any reason whatsoever, including transport costs.
11.5 For any other circumstance of termination by us The Wild Rabbit shall refund you such sums as you have paid to The Wild Rabbit for the Booking as our full liability and in no event shall The Wild Rabbit be liable for consequential damages of any nature for any reason whatsoever, including but not limited to, transport costs.
- Data Protection
- Governing Law
Please note that these Terms are governed by English law. This means a Contract for a Booking through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You can bring legal proceedings in respect of the Booking in the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We will not file a copy of the Contract between us.
These terms and conditions shall be binding upon you and all Guests subject to any overriding provisions expressly agreed with The Wild Rabbit team in writing.
- Definitions & Interpretations
In these terms and conditions (Conditions) the following definitions shall apply:
“Accommodation” means the Cottage(s) and/or Room(s) that the Wild Rabbit may have available for hire and which You wish to hire.
“Booking” means the contract for hire of the Accommodation for the Booking Dates between You and the Wild Rabbit which is formed following receipt by You of a booking confirmation email on behalf of the Wild Rabbit confirming acceptance and the details of your Reservation Request.
“Booking Date(s)” means the dates that You have booked for use of the Accommodation and as confirmed in the booking confirmation email;
“Cottage” means such cottage(s) that The Wild Rabbit may have available for hire and which are identified as Robin Cottage, Lark Cottage and Dove Cottage which are located approximately 0.2 miles from of The Wild Rabbit and The Bunny Cottage and The Little Owl Cottage and which are located approximately 0.002 miles from of The Wild Rabbit;
“Group” means three (3) or more Rooms booked within one (1) Booking; two (2) or more Cottages booked within one Booking; or any combination made up of at least one (1) Room and one (1) Cottage.
“Guests” means those people staying in the Accommodation;
“Reservation Request” means the request by You for hire of Accommodation for the Booking Dates which request may be made either through online reservations or via telephone booking;
“Room” means such room(s), that The Wild Rabbit may have available for hire and which are identified as The Rabbit, The Beehive, The Boar, The Deer, The Fox, The Squirrel, The Badger, The Mouse, The Hedgehog, The Mole, The Hare, The Owl and The Otter;
“you” means the organisation, company or individual who makes a booking for hire of any Accommodation and being the person responsible for the Guests and “your” shall be construed accordingly.