BAMFORD COLLECTION
WEBSITE TERMS OF USE
(covering Daylesford organic, Bamford & Daylesford stays)
(last updated 22.11.23)
1. WHAT ARE THESE TERMS.
1.1 What these terms cover: These are the terms and conditions on which you may make use of our various websites (as further detailed in About US) (“Sites”). Use of our Sites includes accessing or browsing or placing orders.
1.2 Why you should read them: These Terms will apply to your use of our Sites. Please read these Terms carefully before you start to use the Sites. By using our Sites, you confirm that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, you must not use our Sites. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Print or Save: You should print a copy of these Terms or save them to your device for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2. OTHER APPLICABLE TERMS
2.1 Privacy Policy: Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
2.2 Cookie Policy: Our Cookie Policies, which sets out information about the cookies on our Sites. The Cookie Policy relevant to each of our Sites is available on each Site.
2.3 Other Terms: If you purchase goods and/or services from us there are separate terms and conditions regarding such purchases that you will be made aware of during the transaction process.
2.4 Third Party Terms: Our Sites may include links to third-party websites, plug-ins and applications outside of the Bamford Collection. Clinking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Sites, we encourage you to read the privacy policy of every website you visit.
3. ABOUT US
3.1 Who we are. Bamford Collection is the overarching umbrella brand name covering the following entities:
A. Bamford Collection Limited, a company registered in England as a limited liability company with company number 03064811 and VAT number [GB823857801] whose registered office and main trading address is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG, which is the entity which carries out central functions for other entities making up the Bamford Collection;
B. Daylesford Organic Limited, a company registered in England as a limited liability company with company number 03868901 and VAT number [GB800298256] whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG, the activities of which include online sales of goods and events via https://www.daylesford.com/ and the operation of farm shops and cafes and events;
C. Bamford Limited, a company registered in England as a limited liability company with company number 04950734 and VAT number [GB823857801], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG, the activities of which include online sales of goods and services via https://www.bamford.com/ and the operation of stores selling clothing and bath and body products, The Club by Bamford and directly owned spas;
D. Daylesford Stays being the overarching umbrella brand name for the group of companies which is made up of:
(i) Thrip Enterprises LLP, a company registered in England as a limited liability partnership with company number OC375071 and VAT number [GB139293490], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG and which operates The Wild Rabbit including food and beverage sales, accommodation and events and Daylesford Cottages with the Site(s) of https://thewildrabbit.co.uk/.
(ii) Daylesford Stays LLP, a company registered in England as a limited liability partnership with company number OC433190 and VAT number [GB369145472], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG which operates The Fox and The Bell including food and beverage sales, accommodation and events with the Site(s) of https://thefoxatoddington.com/, https://www.thebellatcharlbury.com;
(iii) Windrush Taverns Limited, a company registered in England as a limited liability company with company number 08096787 and VAT number [GB136193710], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG which operates The Three Horseshoes (previously named The Maytime) including food and beverage sales, accommodation and events with the Site(s) of https://themaytime.com/, www.threehorseshoesasthall.com.
Further hospitality venues may be added to the Daylesford Stays brand over time either by separate legal entities or through such properties being owned by one of the above legal entities and these Terms shall cover any Sites for such new properties.
4. CHANGES TO THESE TERMS
These terms may be amended at any time. Please check this page from time to time to take notice of any changes that have been made. Historic versions can be obtained by contacting us.
5. CHANGES TO OUR SITE
We may update our Sites from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
6. ACCESSING OUR SITE
6.1 No guaranteed access: We do not guarantee that our site Sites or any content on them, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.
6.2 Notification to others: You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership: We are the owner or the licensee of all intellectual property rights in our Sites, and in the material published on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.
7.2 No use: You must not use any part of the content on our Sites without obtaining a licence to do so from us or our licensors.
8. NO RELIANCE ON INFORMATION
8.1 Information only: The content on our Sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Sites.
8.2 Possibility of errors: Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date. We do not guarantee that our Sites, or any content on it, will be free from errors or omissions.
9. LIMITATION OF OUR LIABILITY
9.1 Statutory liability: Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
9.2 Exclusion of liability: To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Sites or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our Sites; or
use of or reliance on any content displayed on our Sites.
9.3 IT: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.
10. VIRUSES
10.1 No guarantees: We do not guarantee that our Sites will be secure or free from bugs or viruses.
10.2 User responsibility: You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.
10.3 No misuse: You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server on which our site is stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
11. LINKING TO OUR SITE
11.1 Fair use: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page. You must not establish a link to our Sites in any website that is not owned by you.
11.2 No endorsement. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
11.3 Reservation of rights: We reserve the right to withdraw linking permission without notice.
12. APPLICABLE LAW
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Thank you for visiting our Sites.
1.1 What these terms cover: These are the terms and conditions which apply when you wish to hire any Daylesford Stay Accommodation for personal (not commercial bookings) and whether you use our online reservation service or telephone booking.
1.2 Why you should read them: These Terms will apply to your bookings for accommodation. Please read these Terms carefully before you make a booking. By placing a booking, you confirm that you accept these terms and that you agree to abide by them. If you do not agree to these terms of use, you must not make a booking. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Print or Save: You should print a copy of this policy or save it to your device for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2.1 Privacy and Cookie Policy: These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
Our Cookie Policy, which sets out information about the cookies on our site.
2.2 Other Terms: Separate terms and conditions apply regarding commercial usage bookings (e.g. for commercial photoshoot use), private hire and event bookings and restaurant bookings where available at the relevant venue. As part of your Booking, your package may also include activities or services (for example, spa treatment or workshop). Other terms and conditions may also apply to such activities or services and shall be provided to you separately.
3.1 Who we are. ‘we’, ‘us’, ‘our’ means in the case of bookings for:
– The Wild Rabbit: Thrip Enterprises LLP (registered in England with company number OC375071 as a limited liability partnership) whose registered office is at 25 Moorgate, London EC2R 6AY and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA;
– The Fox: The Fox at Oddington LLP (registered in England with company number OC433190 as a limited liability partnership) whose registered office is at 43 Gresham Street, London EC2V 7BG and whose main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR;
– The Three Horseshoes: Windrush Taverns Limited (registered in England with company number 08096787) whose registered office is at 13 Crescent Place, London SW3 2EA and whose main trading address is Asthall, Burford, Oxfordshire OX18 4HW; and
3.2 How to contact us: We can be contacted by email as follows:
We may revise these terms of use at any time by amending this page. Please check this page each time you wish to book accommodation from time to time to take notice of any changes we made, as they are binding on you. The terms and conditions applying shall be those in place on the date that you make your request to book.
5.1 Minimum bookings: Bookings may be subject to a minimum stay, which shall be notified to you on our website or when contacting Guest Services.
5.2 Check for errors: When booking online, please check that the details of your Reservation Request are complete and accurate before you fully submit. When booking via Guest Services, please listen carefully to the Reservation Request details re-stated to you before confirming your payment details. We will not be liable for any delay or non-performance if you provide us with incorrect information.
5.3 Confirmations: We will confirm our acceptance of your Reservation Request by sending you a booking confirmation email to the email address that you provide during the reservation process (“Booking Confirmation”). The Booking is then in force. We reserve the right to refuse any Reservation Request at our discretion without reason.
5.4 No transfers: Neither you nor any of your Guests may resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Accommodation either on its own or as part of a combined offer. We will not honour any reservations made in this way and do not accept any liability for doing so. If you are a Tour Operator and wish to book Accommodation you should contact Guest Services directly on the contact details set out in Section 3.2.
5.5 Special requests: Although we will try to accommodate special requests, all Accommodation and requests are subject to availability and additional costs if applicable.
5.6 Accessibility: Not all of our Accommodation is suitable for those with disabilities or limited mobility. Please see our FAQs or contact Guest Services to discuss needs and we can advise what Accommodation may be suitable.
6.1 Charges: Charges for the hire of the Accommodation and any equipment, facilities or other goods and services to be provided by us include VAT (at the rate in force at the date of the Reservation Request) and shall be in accordance with a scale of charges provided by us from time to time. Prices will differ from time to time, including due to availability and the season. When you make a Reservation Request you will be given a total price for the Accommodation and the Booking Dates you have requested. We reserve the right to review the charges from time to time but undertake to honour all Bookings at the charge quoted at the time of Booking.
6.2 Payment: We require full payment of the charges at the time of making your Reservation Request. Payment may be made by a number of ways that will be identified to you during the reservation process. In the event that your Reservation Request is not confirmed to a Booking a full refund will be given.
6.3 Package bookings: If the Booking includes a package with other activities or service elements in addition to Accommodation, the value of the activity or service is not refundable and non-exchangeable and may not be used towards payment of any other activity even if you or any Guest chose not to participate in or benefit from the activity or service. If we have to cancel the activity or service the Accommodation Booking shall remain valid but we shall provide a refund in that circumstance for the activity or service element of the Charges.
7.1 Cancellation Charges: The rate payable by you dictates whether the Booking is cancellable and, if so, the terms of such cancellation and applicable charges;
Fully flexible with free cancellation up to 7 days before arrival. After this, up to 72 hours before the day of arrival 50 % full pre-payment taken at time of booking will be taken. If cancellation occurs within 72 hours before the day of arrival the full booking amount will be charged
Advance Purchase Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. It may be advisable to take out holiday insurance.
Special Event Policy From time to time, bookings will fall under the category of special events, owing to additional provision of good and services and high demand occasions. Where a requested booking falls under our Special Event Policy, our advance purchase criteria will apply.
7.2 Notification of cancellations: Cancellations or alterations should be communicated to Guest Services at the contact details set out in Section 3 (ideally by phone) and we will do our best to accommodate your requirements subject to the cancellation charges above.
7.3 Insurance recommended: We do not operate or offer an insurance policy for cancellations. You may wish to take out your own insurance for such purposes.
8.1 Times: Check-in and check-out times are as stated within the Booking Confirmation.
8.2 Late arrivals: If you expect to arrive considerably late in the evening then please let Guest Services know in advance so we know when to expect you.
8.3 Identification: You may be asked to provide proof of identity and nationality upon check-in.
9.1. Number of Guests: Each Accommodation has a maximum number of permitted Guests as detailed during the reservation process and within your Booking Confirmation. The number of persons attending the Accommodation shall not exceed such number of Guests (with babies and children counting towards such number).
9.2 Baby equipment: A travel cot or high chairs can be made available for the charge stated during the making of the Reservation Request.
10. USE OF THE ACCOMMODATION
10.1 General behaviour: You shall ensure that use of the Accommodation and other areas around the venue is conducted in an orderly fashion without causing a nuisance and in full compliance with any directions that we may make known through instructions in the welcome book or within the Accommodation or as you may be informed by our team members.
10.2 Fire prevention: All fire exits and passageways shall be kept free from obstruction at all times and no fire appliances shall be removed or tampered with in any way.
10.3 No smoking: Smoking (including e-cigarettes) is not permitted anywhere within the Accommodation or other designated prohibited areas. A cleaning charge equal to one night accommodation will be applied where evidence of smoking in accommodation is witnessed.
10.4 Damage: Guests are required to take all reasonable precautions to ensure that no damage occurs to the Accommodation, its finishes, fittings, furniture and contents or any other property at the venue and that the Accommodation is left in a clean and tidy condition at the end of the Booking. In the event of damage or the Accommodation requiring extra cleaning beyond that reasonably expected, we may at our own option have such damage repaired or damaged items replaced or repaired or obtain extra cleaning services and charge you for the cost. A full inventory of the property is available on request.
10.5 No decoration: Nothing may be fixed to the floors, walls, ceilings or any other interior or exterior of the Accommodation by any means (including drawing pins or blu-tak).
10.6 Linen: All linen is provided including dressing gowns and towels (noting that with a travel cot a sheet and blanket is provided but guests should bring any additional bedding that they require). Should linen or dressing gowns be removed from the Accommodation you will be liable to pay on demand the amount required for us to replace the same.
10.6 Noise: Due to the Accommodations close proximity to one another, we kindly ask that noise in the evening is kept to a minimum, with no disturbance after 11pm.
10.7 No commercial use: The Accommodation (or other areas of the Venue) cannot be booked for commercial purposes nor used for commercial photoshoots without our consent, which can be given or withheld at our ultimate discretion, and which may be subject to conditions. If we discover any such usage without consent we may impose additional charges and/or request cessation of use of any images of the Accommodation or venue.
Information regarding the availability or otherwise of parking for the Accommodation shall be set out in the Booking Confirmation. Additional car parking spaces may also be found in the vicinity. Please be mindful not to block any bus stops or local residents’ or business driveways. Parking is at your own risk.
12.1 Accommodation Policy: Certain of our Accommodation welcomes well-behaved dogs as detailed in the FAQs or during the reservation process. We will not accept dogs for Accommodation other than as indicated by us and you will be refused the right to use the Accommodation if you attempt otherwise or if your dog(s) do not behave in the expected manner, in which case the provisions of Section 15.2 shall apply.
12.2 Charges: Assistance dogs are permitted without charge. Charges for other dogs shall be in accordance with the scale of charges provided by us from time to time. When you make a Reservation Request you will be given the price for dogs for your Booking. We reserve the right to review the charges from time to time but undertake to honour all Bookings at the charge quoted at the time of Booking. If you do not pay for your dogs attendance at the time of making the Booking you shall be charged upon arrival.
12.3 Venue Policy: Dogs are allowed in the bar area, but only assistance dogs are allowed in the restaurant.
13. YOUR PROPERTY
13.1 No liability: We cannot accept responsibility for any of your or the Guests property and shall not be liable for any loss or damage to property brought to the Accommodation or venue or left behind including any car or other vehicle.
13.2 Lost property: In the event that property is left behind on departure and these are recovered by the Accommodation team then we can arrange for these to be returned, to a UK address only, by secure signed for post the costs of which shall be payable by you.
14.1 Footpaths: Please stick to public footpaths when walking around the wider venue.
14.2 Other Guests: Guests must take care when exploring the venue and be mindful of other guests. If taking photographs, please be mindful of the privacy of other guests and visitors.
14.3 No smoking: Smoking is not permitted anywhere within indoor facilities of the venue.
14.4 General activity: Please be aware that the venue may provide other services to members of the public and generally. You may find reasonable activity and accompanying noise within normal working hours. However in the instance of any works taking place outside of this we will ensure to make you aware in advance of your stay.
15.1 Right to terminate: We may at any time cancel the Booking or refuse you and your Guests the right to use the Accommodation(s) during the Booking Date(s) in the event of you or any Guest failing to perform any of the obligations contained within these terms and conditions.
15.2 Consequences of termination: If we cancel the Booking or refuse the right to use pursuant to Section 15.1 above, we shall be under no obligation or liability whatsoever to you or any Guest, and neither you nor any Guest shall make any claim whatsoever against us in relation to the Booking. We shall have no liability to make any refund of amounts paid by you in connection with the Booking.
15.3 Cancellation: We reserves the right to close the Accommodation and to cancel or interrupt any Booking without notice and without any liability legal or otherwise to you or any person affected by such a cancellation (such as any Guest) in the event of war, riot, state of emergency, act of God, fire, flood, civil commotion, pandemic, epidemic, governmental restriction or where any member of the public is at risk or thought to be at risk, strike (whether official or not), accident, failure of electricity or gas or any other service to the Accommodation, however caused, or for any other reason whatsoever outside our control whereby we are unable to perform our obligations or at our discretion.
15.4 Refund upon cancellation: If we cancel or interrupt a Booking pursuant to Section 15.3 we shall let you know as soon as possible, and we shall refund in full the amount paid by you for the Booking. This shall be our full liability in this circumstance.
15.5 No liability for consequential losses: In no event shall we be liable for consequential damages of any nature for any reason whatsoever, including, but not limited to, transport costs.
16. APPLICABLE LAW
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
In these terms and conditions (Conditions) the following definitions shall apply:
“Accommodation” means the Cottage(s) and/or Room(s) that we may have available for hire and which You wish to hire.
“Booking” means the contract for hire of the Accommodation for the Booking Dates between You and The Fox which is formed following receipt by You of a booking confirmation email on behalf of The Fox confirming acceptance and the details of your Reservation Request.
“Booking Date(s)” means the dates that You have booked for use of the Accommodation and as confirmed in the booking confirmation email.
“Cottage” means such cottage(s) that we may have available for hire.
“Guests” means those people staying in the Accommodation.
“Reservation Request” means the request by You for hire of Accommodation for the Booking Dates which request may be made either through online reservations or via telephone booking.
“Room” means such room(s), that we may have available for hire.
“you” means the organization, company or individual who makes a booking for hire of any Accommodation and being the person responsible for the Guests and “your” shall be construed accordingly.
18. DISCOUNT CARDS
DAYLESFORD STAYS DISCOUNT CARDS ARE APPLICABLE FOR:
One complimentary drink* with every evening meal at the farm
10% off Bamford Wellness Spa and Bamford Barn
10% off the Cookery School
10% off floristry workshops
*up to a value of £10.50. This guest discount cannot be used in conjunction with any other offer or sale items. This guest discount is not available in The Fox, The Wild Rabbit, The Bell, The Three Horseshoes, on Bamford fine jewellery or guest hosted floristry workshops. Non-transferable and there is no cash alternative. This offer is only valid during your stay. Daylesford Organic and Bamford reserve the right to withdraw this guest discount at any time. daylesfordstays.com | daylesford.com | bamford.com
BAMFORD COLLECTION
PRIVATE EVENT AND HIRE TERMS
(COVERING DAYLESFORD ORGANIC, BAMFORD & DAYLESFORD STAYS)
(LAST UPDATED 15.10.24)
1.1 What these terms cover: These are the terms and conditions which apply when you wish to hire any part of or host a private event at our venue for weddings, events and other functions (including, depending on the Venue, private hire of the cookery school or any workshops).
1.2 Why you should read them: These Terms will apply to any contract between us for private hire (“Contract”). Please read these Terms carefully before booking. Your signature on the Function Booking Request is your acceptance of these terms and conditions and your agreement to strictly comply with them. These terms and conditions shall be binding upon you and all Guests subject to any overriding provisions expressly agreed with our team in writing.
1.3 Print or Save: You should print a copy of these Terms or save them to your device for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
1.5 English only: These Terms, and any contract between us, are only in the English language.
2.1 Privacy Policy: Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. We do process information about you that you provide when making a Booking.
2.2 Other Terms: Note, separate terms and conditions apply for room, cottage, spa, restaurant, public event and public workshop/cookery school bookings, that you will be made aware of during the transaction process.
3.1 Who we are. Bamford Collection is the overarching umbrella brand name covering the following entities:
(i) Thrip Enterprises LLP, a company registered in England as a limited liability partnership with company number OC375071, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh, England, GL56 0YG and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA and which operates The Wild Rabbit including food and beverage sales, accommodation and events and Daylesford Cottages with the Site(s) of https://thewildrabbit.co.uk/.
(ii) Daylesford Stays LLP, a company registered in England as a limited liability partnership with company number OC433190, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh, England, GL56 0YG and whose main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR which operates The Fox and The Bell including food and beverage sales, accommodation and events with the Site(s) of https://thefoxatoddington.com/, https://www.thebellatcharlbury.com;
(iii) Windrush Taverns Limited, a company registered in England as a limited liability company with company number 08096787, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh, England, GL56 0YG and whose main trading address is Asthall, Burford, Oxfordshire OX18 4HW which operates The Three Horseshoes (previously named The Maytime) including food and beverage sales, accommodation and events with the Site(s) of https://thethreehorseshoesasthall.com/ .
Further hospitality venues may be added to the Daylesford Stays brand over time either by separate legal entities or through such properties being owned by one of the above legal entities and these terms and conditions shall cover any such new properties.
3.2 How to contact us: See the ‘Contact Us’ page on the relevant entity website for details of how to contact us. We can also be contacted as follows in connection with any questions or queries you may have regarding private events and private hire including bookings:
[insert contact details for each venue]
3.3 References to “we”, ‘us’ and ‘our’: These terms are issued on behalf of all entities falling within the Bamford Collection so “we”, “us” or “our” in these terms is reference to the relevant entity with whom the booking relates (and which will be further detailed on the Function Booking Request).
These terms may be amended at any time. Please check this page from time to time to take notice of any changes that have been made. Historic versions can be obtained by contacting us. Every time you wish to hire our Venue, please check these Terms to ensure you understand the terms which will apply at that time. The terms and conditions applying shall be those in place on the date that you make your request to book.
In these terms and conditions (Conditions) the following definitions shall apply:
“Booking” means the contract for hire of the Venue and the provision of the Goods and Services for the Event Date(s) between You and us which is formed following receipt by you of a booking confirmation email or signed Function Booking Request on behalf of us confirming acceptance and the details of your Function Booking Request and which may be amended from time to time by agreement of you and us in writing (which may be by way of email);
“Charges” means the amount payable for you for the Venue, Goods and Services as initially stated on the Booking and as may be adjusted from time to time in accordance with these Conditions;
“Event” means the purpose for which the Venue has been hired;
“Event Date(s)” means the dates that you have booked for use of the Venue and as confirmed in the Booking;
“Function Booking Request” means the initial booking form for hire of the Venue for the Event setting out Venue, Event Date(s), initially required Goods and Services, minimum and provisional Guest numbers and any special terms;
“Goods” means any goods to be provided by us in connection with the Event which are intended to become yours or your Guests ownership following the Event;
“Guests” means those people attending the Venue for the Event at your invitation;
“Running Estimate” means the updated detail of the Event including Goods and Services, and related Charges;
“Services” means such catering, floristry, equipment provision (including but not limited to crockery, glassware, cutlery, linen) and other services to be provided by us to you in connection with the Event as detailed in the Booking;
“You” means the organisation, company or individual who makes a booking for hire of the Venue as named on the Function Booking Request and being the person responsible for the Guests and “your” shall be construed accordingly;
“Venue” means any or all of the venue locations that we may have available for hire and which you wish to hire as set out in the Booking.
6.1 Signed Function Booking Request: The contract between us is set out on the completed Function Booking Request signed by both you and us (as may be amended from time to time by agreement in writing (which may be by way of email)) and in these terms and conditions. Any special terms agreed against these standard terms and conditions shall be detailed on the Function Booking Request. In the event of any conflict between any special terms and these terms and conditions, they shall prevail in that order unless otherwise stated in these terms.
6.2 Trade Literature: All trade literature is subject to alteration at any time without notice. Description of goods and services are intended to offer guidance only and are not contractual or binding.
7.1 Function Booking Request: Please check that the details of your Function Booking Request are complete and accurate before you sign and return. We will not be liable for any delay or non-performance if you provide us with incorrect information.
7.2 Confirmation of booking: You are required to sign and return the Function Booking Request and make payment of the required deposit, each by the date specified on the Function Booking Request, otherwise we may release the Event Date(s) to others. We will not accept any changes to the Function Booking Request unless we have specifically agreed in writing.
7.3 Refusal of booking: We reserve the right to refuse any request for booking at our discretion without reason.
7.4 No resale: You must not resell or transfer your Booking (or any part of it). We will not honour any Bookings in such instances and do not accept any liability for doing so.
7.5 Special requests: Although we will try to accommodate special requests for the initial Booking or any amendments to Bookings, the Venues, Goods and Services are subject to availability and at our absolute discretion and special requests may be subject to special terms (for example, when requiring a late licence extension, clients are required to hire all rooms/cottages in the vicinity of the Venue (as will be indicated to you)).
7.6 Changes: It is acknowledged that details as to the Booking may be amended from time to time in the run-up and during the Event as agreed by you and us. In the run-up to the Event the Running Estimate shall be updated to reflect any agreed amendments to the Booking and we will treat the amendment as confirmed by you unless you reject the updated Running Estimate within the time period specified at the time of provision of the updated Running Estimate. During the Event you acknowledge that it will not be possible for the Running Estimate to be updated and confirmed and our decision shall be final as to any amendment to the Booking made on the day of the Event.
7.7 Goods and Services: Where we are able to provide goods and services through our available services and products, including but not limited to floristry and dressing services, then you may not use third party providers for such items unless we grant written consent otherwise. We may charge a surcharge in such circumstances.
7.8 Third Party Suppliers: In the event that we arrange for Goods and Services from third parties on your behalf, note that the terms and conditions of such third party shall apply (including, but not limited to, any cancellation terms and conditions).
7.9 Suitability: For information as to suitability of the Venue for those with disabilities please view our website or otherwise contact us to discuss.
8.1 Charges: Charges for the hire of the Venue, Venue closure and the provision of other Goods and Services (including but not limited to catering and floristry) shall, unless otherwise stated on the Function Booking Request or Running Estimate, include VAT (at the rate in force at the date of the Function Booking Request) and shall be in accordance with a scale of charges provided by us from time to time. Note, when making a Booking where the Event Date(s) is/are in a different year to the year of the Booking, the Charges may be different to those advertised to take into account anticipated costs increases to us.
8.2 Price Changes: When you make a Function Booking Request you will be given a total price for the Venue for the Event Date(s) you have requested and any other Goods and Services you have requested based upon the agreed Running Estimate at that time. We reserve the right to change the Charges from time to time, acting reasonably, and upon written notice to you and further in the circumstances set out in Condition 8.4.
8.3 Deposit: At the time of Booking you will be required to pay a non-refundable deposit to the amount as set out on the Function Booking Request. This will be credited towards the total Charges payable. If you fail to pay the deposit and return the signed Function Booking Request by the date specified on the Function Booking Request, the Booking shall be deemed cancelled and cancellation charges (as determined by Condition 10) may apply.
8.4 Running Estimate: In the planning of the Event, the final Charges payable may differ to those set out on the Function Booking Request as the Running Estimate is amended (as per Clause 7.6). The running Charges shall be updated on the Running Estimate.
8.5 Additional advance payments: Additionally to the non-refundable deposit, we may (either as set out in the Function Booking Request as a payment milestone or, from time to time, if in our reasonable opinion the Running Estimate becomes significantly greater than the original provisional Charges or certain Goods or Services are requested) ask for further advance payments (which may be either refundable or not depending on the circumstances as shall be identified to you). Failure to make such further payment shall entitle us to cease to make any further additions or amendments to the Booking.
8.6 Balance: The balance of the Charges set out in the then latest Running Estimate shall be payable by the Guest Confirmation Date (see Condition 10.2).
8.7 Additional costs: Where there are any last minute changes to the Event beyond the Guest Confirmation Date caused by you which results in additional costs to us, these will be passed on to you for payment.
8.8 Post balance payment costs: If any changes to the Booking are made after payment pursuant to Condition 8.6, we shall require payment for any such changes in advance unless otherwise agreed. Otherwise only the remaining balance for drink consumption shall be invoiced following the Event.
8.9 Late payment: If you fail to pay any sum on the due date before the Event, we shall be entitled to treat the Contract as having been cancelled by you on the date that the payment is due. The provisions of Condition 13 of these terms shall then have affect.
8.10 Interest: Without limiting any of our other rights or remedies, if you do not pay any sum due to us on the due date, you shall be required to pay additional interest both before and after any judgement from the due date until the date on which the sum is paid (inclusive) at the rate of 2% over Barclays Bank Plc base lending rate from time to time.
9.1 Maximum number: Each Venue has a maximum number of permitted Guests as detailed in the events brochure or on the Function Booking Request. The number of persons attending the Venue shall not exceed such number of Guests (subject always to the remaining terms).
9.2 Minimum number: The Function Booking Request may specify a minimum number of guests that are required for the purposes of the Booking and cancellation charges will apply if the final number provided by you for the purposes of Condition 10.3 is less than this (see Condition 10.6).
9.3 Large parties: For large numbers of Guests, additional costs may be incurred (including but not limited to additional staffing costs) and shall be advised within the Running Estimate.
10.1 Menu Finalisation: Menus are required to be finalised by the date set out in the Function Booking Request (“Menu Finalisation Date”).
10.2 Allergies: It is your responsibility to be aware of the allergies of your Guests and to communicate this to us. It is your responsibility to communicate any allergens on your chosen menus to your Guests.
10.3 Final numbers: You are required to confirm (in writing) the number of Guests attending the Event on the date indicated on the Function Booking Request (“Guest Confirmation Date”). If numbers are not confirmed by the Guest Confirmation Date, we shall take the provisional numbers as printed on the Function Booking Request or latest Running Estimate and reserve the right to charge for such provisional numbers.
10.5 Increase in numbers from Function Booking Request and/or following Guest Confirmation Date: We shall endeavour to accommodate your request for an increased number of Guests beyond the provisional number on the Function Booking Request or following the Guest Confirmation Date but cannot guarantee that this will be possible. Upon such a request, we will confirm in writing maximum numbers of Guests that we are able to accommodate, if any, and revise the Running Estimate accordingly. It is not always possible to cater for an unexpected increase in the number of Guests attending at short notice. There may also be additional Charges for additional Guests beyond the initial agreed price per Guest (as we may incur additional delivery, premium or other charges from our own suppliers).
10.6 Decrease in numbers from Function Booking Request and/or following Guest Confirmation Date: Where the number of guests confirmed to us by the Guest Confirmation Date is at least 95% of the minimum number stated on the Function Booking Request, the Charges will be adjusted proportionately (up or down). Where the number of Guests confirmed at the Guest Confirmation Date is less than 95% of the minimum number stated on the Function Booking Request, this shall be treated as a partial cancellation and the cancellation charges referred to in Condition 11 shall apply with regard to the reduction in numbers. For the purposes of the Charges, it is not possible to reduce the number of Guests after the Guest Confirmation Date.
10.7 External Catering: Our catering services must be used for all food consumed at the Venue and you may not use third party caterers for food unless we grant written consent otherwise. We may charge a surcharge in such circumstances. You may bring in your own wedding cake if we are unable to accommodate your request, however this must be provided through a third-party supplier who must be able to sign our disclaimer and provide a copy of their Public Liability Insurance – please also refer to Condition 12.13.
10.8 Corkage: You may bring your own beverages for consumption but this must be confirmed no less than the Guest Confirmation Date. A surcharge/corkage fee shall be payable.
10.9 Service charge: A 12.5% service charge is payable on all catering (food and beverage) which will be added as part of the final Charges.
11.1 Cancellation by you: In the event that you cancel a Booking (or any part), any deposit and any advance payment specified as non-refundable that has been paid is non-refundable. We reserve the right to impose additional cancellation charges as liquidated damages and not a penalty. Accordingly, if you cancel a Booking (in full or in part) the following cancellation charges shall be payable upon demand (unless otherwise stated on the Function Request Form or Running Estimate in which event the cancellation charges there set out shall prevail) based on the pricing in effect on the Running Estimate at the time notification of cancellation is received by us:
More than 91 days prior to the Event – 25% of the anticipated revenue
90 – 31 days prior to the Event – 60% of the anticipated revenue
30 – 15 days prior to the Event – 85% of the anticipated revenue
14 – 0 days prior to the Event – 100% of the anticipated revenue
Cancellation charges for third party Goods or Services arranged by us on your behalf may be different and you shall be liable according to the terms and conditions of such third party.
11.2 Notification of cancellations or alteration: Cancellations or alterations should be communicated to our events team. This can initially be verbally, but we do require all to be formally communicated in writing. We will do our best to accommodate your requirements subject to the cancellation charges above.
11.3 Cancellation fee payment: Cancellation fees shall be invoiced and payable by the date specified on the invoice.
11.4 Insurance recommended: We do not operate or offer an insurance policy for cancellations. You may wish to take out your own insurance for such purposes.
11.5 Reduction in cancellation fee: Should we receive another booking for the Event Date(s) after cancellation by you, all or a portion of the deposit and cancellation fee may be refunded to you at our absolute discretion, subject to us deducting the reasonable costs and expenses incurred by us in rebooking the Venue, including but not limited to administrative costs and wasted management time.
12.1 Purpose: The Venue shall be used only for the Event detailed on the Function Booking Request. You must satisfy yourself that the Venue is suitable for the purpose of the Event. You shall inform us of any change in the type of function after the Booking has been confirmed and you acknowledge that we can refuse consent to such a change. You agree that our decision will be final in all matters relating to the use of the Venue.
12.2 Access: You shall use and shall only be permitted to use the Venue on the Event Date(s) and during the times specified on the Function Booking Request. If you require access to the Venue prior to the Event for any preliminary preparation that time must be included in the Booking as the Venue will only be made available for the times stated in the Booking. You, your Guests and any third party suppliers (and their equipment) shall vacate the Venue at the end of the Event Date(s) and by the time stated in the Function Booking Request. Any costs incurred by us due to any overstay may be chargeable to you. Your small venue dressing items can remain at the Venue but will need to be collected by the following day of the Event. Please also refer to Condition 13.1 with regards to property.
12.3 General behaviour: You shall ensure that your use of the Venue is conducted in an orderly fashion without causing a nuisance and in full compliance with any of our directions as you may be informed by our team. You shall not and shall procure that none of your Guests shall do anything which would invalidate the insurance or licences maintained by us in relation to the Venue, for example, but not limited to purchasing alcohol for those under the age of 18.
12.4 No smoking or vaping: Smoking is not permitted anywhere within the Venue. The same restrictions and parameters apply to vaping and e-cigarettes as they do smoking. Designated smoking areas are provided.
12.5 No illegal substances: We operate a zero tolerance policy to illegal drugs and other substances being brought onto the premises. Anybody found in possession of, or believed to be under the influence of illegal drugs will be asked to leave the premises immediately.
12.6 Intoxication: Anyone demonstrating unacceptable or concerning levels of intoxication will be asked to leave the premises. The Event Managers judgement in this regard will be final. We reserves the right to refuse the service of alcohol to any Guest who appears intoxicated.
12.7 Personal alcohol: Guests may not bring their own alcohol with them onto the premises. Wedding favours that are alcoholic must be agreed with us in advance.
12.8 Damage: You are required to take all reasonable precautions to ensure that no damage occurs to the Venue, its finishes, fittings, furniture, equipment, contents or any other property at the Venue or its surroundings. In the event of damage or the Venue requiring extra cleaning beyond that reasonably expected, we may at our own option have such damage repaired or damaged items replaced or repaired or obtain extra cleaning services and charge you for the cost.
12.9 Confetti: Use of confetti must be agreed with us prior to your Event. No plastic or paper confetti is permitted, only natural petal confetti.
12.10 Other decorations and items: No single use plastic decorations are to be used at the Venue. All printed stationary for use within the Venue (menu cards, name place cards etc.) must be in keeping with the our brand aesthetic and must be approved by our Event Manager. You agree that the overall aesthetic of your Event must be in keeping with our brand.
12.11 Branding, signage and decoration: You may not display corporate branding at the Venue without our express prior agreement. No structure, sign or notice or the like shall be erected or displayed in or outside the Venue without our approval. You shall ensure that nothing is fixed to the floors, walls, ceilings or any other interior or exterior of the Venue or wider premises by means of nails, screws, drawing pins or any other means unless agreed in writing by us prior to the Event.
12.12 Reporting: Any accidents or damage occurring during set up, during the Event and during pack up must be reported to one of our staff members and an accident report sheet filled in.
12.13 No trespassing: You must ensure that no Guest trespasses on parts of the premises not hired.
12.14 Other users: We and any person authorised by us shall have the right of free and unimpeded entry at all times and for all purposes to and from the Venue. You shall ensure that free and uninhibited access is allowed for any other users of the Venue or premises that coincide with your use.
12.15 Removal of persons: We reserve the right, without liability, to exclude or eject, as it thinks fit and reasonable, any persons from the premises whom it shall consider objectionable (including any engaged by you to perform duties at the event).
12.16 Licences: We do hold a premises licence with regard to the sale of alcohol by our personnel and for other qualifying activities such as the playing of recorded music, entertainment facilities for dancing and making music and for the performance of live music and dance and plays. You are responsible for obtaining all other licenses and other permissions whatsoever required for any activity taking place in the Venue.
12.17 Our consent to third party suppliers: Where you are contracting any third party to provide goods or services at the Venue then our prior approval is required which may be subject to conditions. In particular, we will want to ensure that such goods, services and suppliers are in line with our culture, ethos and values.
12.18 Relevant insurances: You must be able to demonstrate that you or those contracted by you have adequate Public Liability Insurance to cover any claims arising directly from the activities or the use of any of equipment brought into the Venue.
12.19 Dogs: All Venues permit guide dogs accompanying visually impaired people. Otherwise, no animals are allowed in the Venue unless otherwise indicated. For certain of our Venues we may, at our absolute discretion, permit dogs so please discuss with our team in advance for confirmation as to whether or not this is possible.
12.20 Dangerous substances: No petrol, oil, gas or other substance of an inflammable or explosive nature shall be allowed within the Venue or immediately next to it nor any fireworks without our prior written approval.
12.21 Location: You acknowledge that where the Venue is at Daylesford it is within an area of a working farm, farm shop and other hospitality services and that activities, including transport movement (helicopters included) may be continuing during your Event (other than to the extent agreed as part of your Booking). Accordingly, you must accept that we cannot have control of any related noise and smell associated with the activities although of course, where possible, we will endeavour to keep this to a minimum.
12.22 CCTV: CCTV is in use across our Venues and wider site, for maintaining public safety, security or property and premises and for preventing/investigating crime.
13.1 No liability: We cannot accept responsibility for any of your or your Guests or suppliers property and we shall not be liable for any loss or damage to property brought to the Venue or left behind including any car or other vehicle.
13.2 Electrical equipment: Any electrical equipment brought into the Venue must be provided by one of our approved suppliers or approved for use by us and must have been tested for safety and be labelled with the date of the last test (PAT tested). No additional lights or electrical extensions shall be used without our previous consent.
13.3 Removal: All equipment, fittings, etc, erected or brought into the Venue by you or third parties shall be removed immediately upon completion of the hiring unless prior agreement is made with us. In the event of you failing to clear the Venue to our satisfaction this shall be done by us at your sole expense and we may dispose of such items without liability.
13.4 Photography right: We have the right to take images of all work and photographs of the Event set up and may use them in our marketing materials including and not limited to website, social media, brochures and so forth. This shall not include any personal information of you or your Guests.
14.1 Termination: We may at any time cancel the Booking or refuse you and your Guests the right to use the Venue during the Event Date(s) by giving you written notice (including email) in the event of you or any Guest failing to perform any of the obligations contained within these terms and conditions or if we shall consider that the Event is or is likely to be offensive, immoral or contrary to any law or regulation or is likely to be prejudicial to our rights as owners of the Venue or to our own use or occupation of the Venue.
14.2 Consequences of termination: If we cancel the Booking or refuse the right to use pursuant to Condition 14.1 above, we shall be under no obligation or liability whatsoever to you or any Guest, and neither you nor any Guest shall make any claim whatsoever against us in relation to the Booking.
14.3 Cancellation: We reserves the right to close the Venue and to cancel or interrupt any Booking without notice and without any liability legal or otherwise to you or any person affected by such a cancellation (such as any Guest) in the event of war, riot, state of emergency, act of God, fire, flood, civil commotion, pandemic, epidemic or governmental restriction or where any member of the public is at risk or thought to be at risk, strike (whether official or not), accident, failure of electricity or gas or any other service to the Venue or any delay in necessary and essential repairs of the Venue, however caused, or for any other reason whatsoever outside our control whereby we are unable to perform our obligations or otherwise at our discretion.
14.4 Refund upon cancellation: In the event that we cancel or interrupt a Booking pursuant to condition 14.3, we shall let you know as soon as possible, and we shall refund in full amount paid by you to us. This shall be our full liability in this circumstance.
14.5 No liability for consequential losses: In no event shall we be liable for consequential damages of any nature for any reason whatsoever, including but not limited to, transport costs.
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive
BAMFORD COLLECTION
GIFT CARD PURCHASE TERMS AND CONDITIONS
(COVERING DAYLESFORD ORGANIC, BAMFORD & DAYLESFORD STAYS)
(LAST UPDATED 08.10.2024)
1.1 What these terms cover: These are the terms and conditions on which gift cards are sold to you either through use of the online checkout or by phone to the customer services team. Procurement of physical gift cards in store are not covered by these terms. These terms tell you who we are, how we will provide gift cards to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.2 Why you should read them: These Terms will apply to any contract between us for the sale of gift cards. Please read these Terms carefully before ordering any gift cards. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Print or Save: You should print a copy of these Terms or save them to your computer for future reference.
1.4 Dealings as a consumer: These Terms apply if you are dealing with us as a consumer. If we supply gift cards under these terms then they are only supplied for domestic and private use.
1.6 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2.1 Privacy Policy: Our Privacy Policy, which sets out information about how we process your personal data.
2.2 Website Terms: There are terms of use of our Sites which apply to your use of our Sites. These are available from each Site.
2.3 Gift card usage terms: There are certain restrictions as to where and how gift cards can be redeemed.
2.4 Other Terms: If you purchase goods and/or services from us using gift cards there are separate terms and conditions regarding such purchases that you will be made aware of during the transaction process.
3.1 Who we are. Bamford Collection is the overarching umbrella brand name covering the following entities:
(i) Thrip Enterprises LLP, a company registered in England as a limited liability partnership with company number OC375071, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA and which operates The Wild Rabbit including food and beverage sales, accommodation and events and Daylesford Cottages with the Site(s) of https://thewildrabbit.co.uk/.
(ii) Daylesford Stays LLP, a company registered in England as a limited liability partnership with company number OC433190, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR which operates The Fox and The Bell including food and beverage sales, accommodation and events with the Site(s) of https://daylesfordstays.com, https://thefoxatoddington.com/, https://www.thebellatcharlbury.com;
(iii) Windrush Taverns Limited, a company registered in England as a limited liability company with company number 08096787, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is Asthall, Burford, Oxfordshire OX18 4HW which operates The Three Horseshoes (previously named The Maytime) including food and beverage sales, accommodation and events with the Site of www.threehorseshoesasthall.com.
3.3 How to contact us: We can be contacted as follows in connection with any questions, queries or complaints you may have in connection with the subject matter of these terms:
Contact details:
Email: guest.services@daylesford.com for Daylesford Stays and Daylesford Organic, and guest.services@bamford.co.uk for Bamford.
Postal address: Bamford Collection, The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG
Phone number: 01608 692049
3.4 References to “we”, ‘us’ and ‘our’: These terms are issued on behalf of all entities falling within the Bamford Collection so “we”, “us” or “our” in these terms is reference to the relevant entity from whom you are purchasing gift cards.
These Terms may be amended at any time. Please check this page from time to time to take notice of any changes that have been made. Historic versions can be obtained by contacting us. Every time you purchase a gift card, please check these Terms to ensure you understand the terms which will apply at that time. The terms and conditions applying shall be those in place on the date that you place your order for a gift card.
5.1 Writing includes emails: When we refer, in these Terms, to “in writing” or “written”, this will include e-mail.
5.2 How we contact you: If we have to contact you or give you notice in writing, we will do so by the contact details you provide to us in your order.
5.3 Electronic communication: For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.
6.1 Order Process: Our websites are set-up to guide you through the steps you need to place an order for gift cards with us and will clarify what type of gift cards are available. Currently the following gift cards are available to purchase online:
– via bamford.com – only physical gift cards available to purchase, no e-gift cards available
– via daylesford.com – both physical and e-gift cards available to purchase
– via thewildrabbit.co.uk – only e-gift cards available to purchase
– via daylesfordstays.com – only e-gift cards available to purchase
– via thefoxatoddington.com – only e-gift cards available to purchase
– via thebellatcharlbury.com – only e-gift cards available to purchase
No gift cards can be purchased from or redeemed at The Three Horseshoes or www.threehorseshoesasthall.com
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.2 Your offer to buy: When you confirm and pay for your order, you offer to buy the gift cards at the prices indicated including any delivery charges that apply to your purchase.
6.3 Acknowledgement of receipt of order: After placing an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in the paragraph below.
6.4 Acceptance of order: We will confirm our acceptance of your order by sending you an email that confirms that the gift cards have been dispatched or are available for collection where you have chosen Click and Collect, if available (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.5 If we cannot accept your order: If we are unable to supply you with a gift card, we will inform you of this by e-mail and we will not process your order nor charge you. If you have already paid, we will refund you the full amount as soon as possible.
7.1 Prices: We offer a variety of gift cards. These can be monetary gift cards in various denominations or gift cards for Cookery School and other named experiences. Our delivery charges for physical gift cards will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order.
7.2 VAT changes: The price is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being.
7.3 When you must pay and how you must pay: Payment can be made using the methods set out during the order process. Payment for the gift cards and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
8.1 Methods of Delivery and Delivery costs: Where physical gift cards are available to be purchased the methods of delivery available and delivery costs will be as quoted on the site at the time you submit your order and will be advised during the check-out process before you confirm your order. Where e-gift cards are purchased these will be issued by email on a free of charge basis.
Delivery charges are for one delivery to a single address in the UK. We are not able to ship physical gift cards to an overseas address.
8.2 When we will provide the Gift Cards: We will deliver physical gift cards to you as soon as reasonably possible (with orders usually dispatched within 3 days from the date of the order being placed if the order is accepted), but in any event within 30 days of the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order). E-gift cards shall generally be issued by the next day (unless during the ordering process you set a specific delivery date).
8.3 Other terms for delivery of physical gift cards: Our standard online terms and conditions for the supply of products also apply for the online sale of physical gift cards.
8.4 We are not liable for events outside of our control: If we are unable to meet the delivery because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any gift cards you have paid for but not received.
For cancellation rights relating to your order, please review the Cancellation and Return section of the Daylesford Online Sale Terms and Conditions here as these cancellation terms will apply irrespective of the Bamford Collection brand from whom you purchase the gift cards. These shall apply so long as the gift card has not been used at all. Used or part used gift cards are not able to be returned or cancelled.
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if we both know it might happen at the time we entered into the Contract.
10.2 We are not liable for business losses. We only supply the gift-cards for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the gift card for any commercial, business or re-sale purposes.
10.3 We do not in any way exclude or limit our liability where it would be unlawful to do so which includes liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) for breach of your legal rights in relation to the products including the right to receive product which are as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and
(d) defective products under the Consumer Protection Act 1987.
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
11.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
11.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Gift cards can, however, be used by a gift recipient of your choosing but the Gift Card Terms of Use shall apply.
11.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
11.5 Which laws apply to this contract and where you may bring legal proceedings. Please note that these Terms are governed by English law. This means a Contract for the purchase of gift cards and any dispute or claim arising out of or in connection with it will be governed by English law. You can bring legal proceedings in the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland. We will not file a copy of the Contract between us.
11.6 Fulfilment by our service provider. Please note any digital/e-gift Gift Cards purchased through our website are managed and fulfilled by Givex UK Corporation Limited – Palladium House, 1-4 Argyll Street, London W1F 7LD and registered in England with company number 05054666 (“Givex”).
BAMFORD COLLECTION
GIFT CARD USAGE TERMS AND CONDITIONS
(COVERING DAYLESFORD ORGANIC, BAMFORD & DAYLESFORD STAYS)
(LAST UPDATED 08.10.2024)
1.1 What these terms cover: These are the terms and conditions of use of gift cards, both printed/physical gift cards and digital/e-gift cards.
1.2 Why you should read them: These Terms will apply to use of gift cards. Please read these Terms carefully before ordering or using any gift cards. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Print or Save: You should print a copy of these Terms or save them to your computer for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2.1 Privacy Policy: Our Privacy Policy, which sets out information about how we process your personal data.
2.2 Website Terms: There are terms of use of our Sites which apply to your use of our Sites. These are available from each Site.
2.3 Other Terms: If you purchase goods and/or services from us using gift cards there are separate terms and conditions regarding such purchases that you will be made aware of during the transaction process.
3.1 Who we are. Bamford Collection is the overarching umbrella brand name covering the following entities:
(i) Thrip Enterprises LLP, a company registered in England as a limited liability partnership with company number OC375071, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA and which operates The Wild Rabbit including food and beverage sales, accommodation and events and Daylesford Cottages with a website of https://thewildrabbit.co.uk/.
(ii) Daylesford Stays LLP, a company registered in England as a limited liability partnership with company number OC433190, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR which operates The Fox and The Bell including food and beverage sales, accommodation and events with websites of https://daylesfordstays.com, https://thefoxatoddington.com/, https://www.thebellatcharlbury.com;
(iii) Windrush Taverns Limited, a company registered in England as a limited liability company with company number 08096787, whose registered office is at The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG and whose main trading address is Asthall, Burford, Oxfordshire OX18 4HW which operates The Three Horseshoes (previously named The Maytime) including food and beverage sales, accommodation and events with a website of www.threehorseshoesasthall.com.
3.2 How to contact us: We can be contacted as follows in connection with any questions, queries or complaints you may have in connection with the subject matter of these terms:
Contact details:
Email: guest.services@daylesford.com for Daylesford Stays and Daylesford Organic, and guest.services@bamford.co.uk for Bamford.
Postal address: Bamford Collection, The Hive, Daylesford Farm, Moreton-In-Marsh GL56 0YG
Phone number: 01608 692049
3.3 References to “we”, ‘us’ and ‘our’: These terms are issued on behalf of all entities falling within the Bamford Collection so “we”, “us” or “our” in these terms is reference to the relevant entity from whom you have procured the gift card.
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Historic versions can be obtained by contacting us.
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
BAMFORD COLLECTION
EVENT AND WORKSHOP BOOKING TERMS
(covering Daylesford organic, Bamford & Daylesford stays)
(last updated 22.11.24)
1. WHAT ARE THESE TERMS
1.1 What these terms cover: These are the terms and conditions on which we sell tickets (“Tickets”) for any of the public courses, workshops, supper clubs or events listed on our website (“Events”) through use of the online checkout. These terms do not cover sales for tickets to Daylesford Festival or any other event where tickets are purchased via a third party website/platform, irrespective that such event may be taking place at our premises and/or advertised on our website or otherwise.
1.2 Why you should read them: These Terms will apply to any contract between us for the supply of Tickets (“Contract”). Please read these Terms carefully before booking any Ticket through our site. Please note that before placing a booking for a Ticket you will be asked to agree to these Terms. If you refuse to accept these Terms you will not be able to book any Ticket(s).
1.3 Print or Save: You should print a copy of these Terms or save it to your device for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
1.5 English only: These Terms, and any contract between us, are only in the English language.
1.6 Consumer only: These Terms apply if you are dealing with us as a consumer. If you wish to procure Tickets for Events as part of your business, please contact us for details on 01608 731 700.l
2. OTHER APPLICABLE TERMS
2.1 Privacy Policy: Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
2.2 Cookie Policy: Our Cookie Policies, which sets out information about the cookies on our sites. The Cookie Policy relevant to each of our sites is available on each site.
2.3 Other Terms: If you are looking to book Events by way of a private function then separate event and private hire terms apply.
3. ABOUT US
3.1 Who we are. Bamford Collection is the overarching umbrella brand name covering the following entities:
A. Bamford Collection Limited, a company registered in England as a limited liability company with company number 03064811 and VAT number [GB823857801] whose registered office and main trading address is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG, which is the entity which carries out central functions for other entities making up the Bamford Collection;
B. Daylesford Organic Limited, a company registered in England as a limited liability company with company number 03868901 and VAT number [GB800298256] whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG, the activities of which include online sales of goods and events via https://www.daylesford.com/ and the operation of farm shops and cafes and events;
C. Bamford Limited, a company registered in England as a limited liability company with company number 04950734 and VAT number [GB823857801], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG, the activities of which include online sales of goods and services via https://www.bamford.com/ and the operation of stores selling clothing and bath and body products, The Club by Bamford and directly owned spas;
D. Daylesford Stays being the overarching umbrella brand name for the group of companies which is made up of:
(i) Thrip Enterprises LLP, a company registered in England as a limited liability partnership with company number OC375071 and VAT number [GB139293490], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA and which operates The Wild Rabbit including food and beverage sales, accommodation and events and Daylesford Cottages with the Site(s) of https://thewildrabbit.co.uk/.
(ii) Daylesford Stays LLP, a company registered in England as a limited liability partnership with company number OC433190 and VAT number [GB369145472], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG which operates The Fox and The Bell including food and beverage sales, accommodation and events with the Site(s) of https://thefoxatoddington.com/, https://www.thebellatcharlbury.com;
(iii) Windrush Taverns Limited, a company registered in England as a limited liability company with company number 08096787 and VAT number [GB136193710], whose registered office is at The Hive, Daylesford Farm, Moreton in Marsh, GL560YG which operates The Three Horseshoes (previously named The Maytime) including food and beverage sales, accommodation and events with the Site(s) of https://themaytime.com/, www.threehorseshoesasthall.com.
Further hospitality venues may be added to the Daylesford Stays brand over time either by separate legal entities or through such properties being owned by one of the above legal entities and these Terms shall cover any such new properties.
3.2 How to contact us: We can be contacted regarding Events, these Terms and for booking details as follows: events@daylesford.com or by phone at 01608 731 700
If you have any queries, complaints, suggestions or comments about our Events or these Terms you can contact us using our Customer Services telephone line of 01608 731 700 or email at events@daylesford.com.
3.3 References to “we”, ‘us’ and ‘our’: These Terms are issued on behalf of all entities falling within the Bamford Collection so “we”, “us” or “our” in these Terms is reference to the relevant entity selling the Ticket and/or hosting the Event.
4. CHANGES TO THESE TERMS
These Terms may be amended at any time. Please check this page from time to time to take notice of any changes that have been made. Historic versions can be obtained by contacting us. Every time you wish to book a Ticket for an Event, please check these Terms to ensure you understand the terms which will apply at that time. The terms and conditions applying shall be those in place on the date that you make your request to purchase a Ticket.
5. BASIS OF SALE
5.1 Validity: You may only book Tickets if you are at least 18 years old.
5.2 Making a Booking: Our website is set-up to guide you through the steps you need to take to book a Ticket with us. You are only able to book a Ticket if there are places available. Our site process allows you to check and amend any errors before submitting your request for a Ticket. Please take the time to read and check your requirements at each page of the order process. Inform us immediately of any discrepancies as in the event of any delay in informing us of the same we cannot normally rectify any errors.
5.3 Offer: When you confirm and pay for your Ticket, you offer to buy the place at the Event at the prices indicated.
5.4 Acceptance: We will confirm our acceptance to you of your Ticket for the Event by sending you an email that confirms your Ticket and your attendance at the Event (Event Confirmation). The Contract between us will only be formed when we send you the Event Confirmation.
5.5 Rejection of booking: If we are unable to provide you with a Ticket for an Event, for example because the Event is fully booked or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your request. If you have already paid for the Ticket, we will refund you the full amount as soon as possible AND THIS SHALL BE OUR FULL LIABILITY IN THIS REGARD.
5.6 Refusal of booking: We reserve the right to refuse any request for Tickets at our discretion without reason.
6. PAYMENT AND PRICES
6.1 Prices: The price of the Ticket for the Event will be as quoted at the time you submit your reservation request and will be advised during the check-out process before you confirm your reservation request. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was provided. However, if we discover an error in the price, please see Paragraph 6.5 for what happens in this event.
6.2 VAT: The prices of Tickets is VAT inclusive (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your reservation and the date of the Event, we will adjust the VAT you pay, unless you have already paid for the Ticket in full before the change in VAT takes effect. VAT receipts are available on request.
6.3 Price changes: Ticket prices are liable to change at any time, but changes will not affect reservations for Tickets already placed.
6.4 Payment: We require payment in full at the time of booking. We do not take provisional bookings and cannot confirm your Ticket for an Event until we receive full payment. Payment can be made using Master Card, Visa, Delta, Maestro, American Express, PayPal, gift card or Google Pay.
6.5 Incorrect pricing: It is always possible that, despite our reasonable efforts, some of the Events on our site may be incorrectly priced. We will normally check prices as part of our Event Confirmation procedures so that:
(a) where the correct price for the Ticket for the Event is less than the price stated on our site, we will charge the lower amount. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Ticket to the Event to you at the incorrect (lower) price; and
(b) if the correct price for the Ticket for the Event is higher than the price stated on our site, we will contact you in writing by e-mail as soon as possible to inform you of this error and we will give you the option of continuing to book the Ticket at the correct price or cancelling your reservation. We will not process your reservation until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as cancelled and notify you and this shall be our full liability in this regard.
7. EVENT DETAILS, SAFETY & WELLBEING
7.1 Inclusions: Please see appropriate Event details for information as to what is included in the cost of the Ticket and if there are any instructions as to suitability.
7.2 Amendments: We reserve the right to make reasonable amendments to the Event content and timing and to substitute any named individuals involved with the Event without notice.
7.3 Location: Events take place at the location detailed on our site or otherwise advised at the time of booking. You must keep to all areas designated as being available for your use during the Event and not stray to any non-public areas.
7.4 Exclusions: You are responsible for arranging and the cost of transport to and from the location and for any accommodation you may require and also any refreshments you may require during the Event (other than those detailed in the Event listing as being part of the Event).
7.5 Timing: All Events should be attended on a punctual basis unless prevented by occurrences which are beyond your reasonable control.
7.6 Personal effects: You are advised not to bring any items of special value onto our premises. We will not accept responsibility for the loss of any personal possessions.
7.7 Instructions: Your wellbeing is important to us. You must comply with all rules and regulations and safety instructions issued by us and the Event Provider (being the person delivering the Event) from time to time. If we consider that you have behaved in an unacceptable manner, we will be entitled to require you to leave the Event without liability to you.
7.8 Clothing: You should wear comfortable clothing and sensible footwear suitable for the Event.
7.9 Allergies: Please inform us in advance of any allergies. Please note, for certain Supper Club or special menu Events, there may be a fixed menu which is unable to be amended. You will be notified of this at the time of booking.
7.10 Equipment: Certain Events may require the operation of various equipment, some of which may be unfamiliar to you. You must ensure that you follow all operating instructions for such equipment which will be given to you by the Event Provider before use. If, at any time during the Event you are unsure of how to operate a piece of equipment please do not use and ask the Event Provider for assistance.
7.11 Accidents: In the event of an accident, whether or not this requires first aid treatment, please inform the Event Provider or a member of our staff immediately. You may be required to complete an accident report sheet.
7.12 Intoxicants: You must not be under the influence of any alcohol or drugs whilst attending the Event (unless the Event itself involves alcohol of course, in which case please ensure you have made appropriate transport arrangements! Always drink responsibly).
7.13 Notifications: If at any time you feel your health and safety may be at risk, please inform the Event Provider or a member of our staff.
7.14 Responsibility: We cannot be held responsible for accidents caused by misuse of any equipment or failure to adhere to all directions and instructions issued by the Event Provider or any member of our staff. Nothing in these terms excludes our liability for death or personal injury caused by our negligence.
7.15 Intellectual Property: All ideas, creations and designs produced by us/the Event Provider during the Workshop and the content of any explanatory materials (for example, slides, handouts etc) used within the Event will be our/the Event Provider’s own and original creation except for matters in the public domain without restriction. These are subject to copyright laws.
7.16 Workstations: Where appropriate to the Event in question, please try to keep your work stations free from clutter and waste and ensure all equipment is placed in the designated areas provided. Please ensure all sharp objects, such as knives etc are kept safely out of harm’s way. In the event a large amount of liquid, hot or cold, is spilt on to the floor, please inform a member of the team.
8. CANCELLATION
8.1 Cancellation by you: For non-cancellable Events (as indicated through the booking process) no no refund will be provided unless otherwise agreed by us in our ultimate discretion without any obligation. This shall also apply if you do not turn up to the Event. In the event that you cancel a booking which is cancellable, we reserve the right to impose cancellation charges, as follows:
8.1.1 Twenty-eight (28) days or more prior to the date of the Event, we can refund any monies paid or alternatively we can work with you, if applicable to the Event in question, to move the booking for the particular event type to an alternative date.
8.1.2 Twenty eight (28) to fourteen (14) days prior to the date of the Event, we will work with you, if applicable to the Event in question, to move the booking for the particular event type to an alternative date. If you fail to rebook an alternative date for the Event type all rights are forfeited and no refund will be provided unless otherwise agreed by us in our ultimate discretion without any obligation;
8.1.3 less than fourteen (14) days before the date of the Event no refund will be issued. This shall also apply if you do not turn up to the Event. No refund will be provided unless otherwise agreed by us in our ultimate discretion without any obligation.
8.2 Change of attendee: In the event that you are unable to attend the Event, then we will accept a nomination by you for another person to attend in your place, provided that their requirements are not significantly different to your original requirements given. In all other circumstances, clause 8.1 shall apply. Any person attending in your place shall also be expected to adhere to these terms and conditions. We do not accept entry to people with Tickets which have been resold through other official ticket-selling websites.
8.4 How to cancel: To cancel, you just need to let us know. The easiest and most effective route is to contact our Events Team telephone line on 01608 731 700 or email us at events@daylesford.com. If you are emailing us or writing to us please include details of your reservation to help us to identify it. If you send us your cancellation notice by e-mail or post, then your cancellation is effective from the date you sent us the notification. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
8.5 Gift purchases: Tickets purchased as gifts carry the same cancellation policy.
8.6 Our rights to terminate: We may at any time cancel the Ticket booking or refuse your right to attend the Event or require your removal from the Event in the event of you failing to perform any of the obligations contained within these terms and conditions. If we cancel the Ticket booking or refuse you right to attend the Event or require your removal from the Event pursuant to this condition we shall be under no obligation whatsoever to you, and you shall make no claim whatsoever against us in relation to the booking. In no event shall we be liable for consequential damages of any nature for any reason whatsoever.
8.7 Cancellation by us: In the unlikely event that we cancel the Event we shall endeavour to provide you with one weeks’ notice although in certain circumstances this may not be possible and we shall provide you with as much notice as possible in the circumstances. You shall be entitled, at your discretion, to a full refund of Ticket price paid or to make a booking for an alternative date for the Event type in question within up to 12 months from the original Event date but otherwise we shall not accept any liability legal or otherwise due to such cancellation and shall not accept responsibility for expenses or other third-party costs that may have been incurred by you. In no event shall we be liable for consequential damages of any nature for any reason whatsoever.
8.8 Insurance: You are advised to take out insurance against loss of Event costs through illness, personal accident or failure to attend for any reason or for travel and accommodation loss. Some banks and credit cards automatically give you travel insurance cover. We recommend that you check with your provider before booking with us.
9. ERRORS
9.1 Errors are possible: Every effort is made to ensure that all the information provided regarding the Event is correct at the time of publishing but we make no warranties or representations as to its accuracy.
9.2 Images: The images of the Event on our site are illustrative only.
10. OUR LIABILITY
10.1 Statutory liability: Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, any breach of the statutory rights laid down by the Consumer Rights Act 2015, or any other liability that cannot be excluded or limited by English law.
10.2 Exclusion of liability: To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Events and purchase of Tickets. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. We will not be liable for any loss suffered by you which is indirect, special or consequential including for any travel or accommodation costs.
10.3 Domestic use only: Please note that we only provide Events for domestic and private use (unless otherwise agreed). You agree not to book the Tickets for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. EVENTS OUTSIDE OUR CONTROL
11.1 No liability: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Paragraph 11.2.
11.2 Definition: An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11.3 Consequences: If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects the date of our Workshop, we will arrange a new Workshop date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, we will refund the price you have paid.
12. COMMUNICATIONS BETWEEN US
12.1 In writing: When we refer, in these Terms, to “in writing”, this will include SMS and e-mail.
12.2 Methods of contact: If we have to contact you or give you notice in writing, we will do so by phone, e-mail or by pre-paid post to the address you provide to us in your order.
12.3 Electronic communication: For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.
13. OTHER IMPORTANT TERMS
13.1 Transfer: We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
13.2 Personal contract: This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 Separate terms: Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.4 No amendments: We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
14. APPLICABLE LAW
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. We will not file a copy of the Contract between us.